About the Career
The Customer Service Supervisor oversees and supports the performance of Customer Service Representatives, ensuring adherence to company policies, technical accuracy, and professional demeanor. Responsibilities include assisting customers with various services, addressing service irregularities, managing clerical duties, ensuring security, and coordinating with vendors. The role also involves training staff, scheduling tasks, and maintaining a high standard of customer service and operational efficiency.
On the Job You Will
- Train, coach, evaluate, and develop new hire employees
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Prepare and issue work schedules, deadlines, and duty assignments for staff.
- Receiving and recording all credit card receipts and cash receipts.
- Initiating emergency response procedures when required.
Details
- Average Salary: $61,730
- Salary Range: $39,520 - $100,220
- Education: 2 Year Degree
- Outlook: Good (1%-10% growth)
- Total Jobs (2024): 123,680
Education and Training
EducationHigh School diploma or general education degree (GED).
Related Experience
2 years experience and/or training in aviation, FBO, hospitality, or customer service.
Job Training
Knowledge of radio procedures and protocols.
Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
Employers
NCTCOG does not endorse or promote programs listed on this website. Content is derived from college/university webpages and is intended to be a collection of available opportunities in the North Texas area. Always conduct due diligence when considering an educational program. Please contact the institution directly for more information.
