Fixed Base Operator (FBO) Customer Service

Fixed Base Operator (FBO) Customer Service
FBO Customer Service

About the Career

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.


On the job you will:

  • Provide customer service
  • Coordinate aircraft and customer needs
  • Direct resources
  • Operate various types of equipment
  • Coordinate aircraft catering
  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoice for services rendered to customers and pilots
  • Provide timely feedback to the company regarding service failures or customer concerns



Average Salary: $35,000
Salary Range: $24,000 - $50,000
Education: 2 Year Degree
Outlook: Good (1% - 10% growth)

Education and Training

FBO Customer Service Supervisors generally hold an associate degree in transportation or hospitality management or something similar.

General training opportunities related to the career can be acquired from organizations such as the National Air Transport Association (NATA).



Embry-Riddle Aeronautical University - Aeronautics

Texas A&M University Central Texas - Aviation Science

University of North Texas – Denton - Aviation Logistics

Information provided by the Bureau of Labor Statistics, U.S. Department of Labor. Descriptions are based on general guidelines and industry standards and job duties may vary by employer and specific industry. Labor projections utilize data for the North Central Texas region and may vary from national statistics.

Critical Skills

Customer Service Oriented